Privacy Policy

Our customers are precious to us and we respect their privacy. All information we collect about you is stored with the utmost care and is subject to the strictest security measures. Any consultation of our Website or use of one of our services or one of our features is subject to our terms and conditions of which this privacy policy is an integral part. This policy (along with our terms of use, our cookie policy and all other documents referred to therein) sets out how the personal data that we collect from you will be processed by our services.

We do not knowingly or intentionally collect personal data from children under the age of 13. If you are under 13, you can view our site, but you cannot purchase, register, or submit personal data to us. If we learn that we have inadvertently received personal data from a visitor under the age of 13 on the Website, we will delete this information from our records.

For the purposes of the applicable legislation on the protection of personal data, the term "personal data" means any information relating to a natural person identified or who can be identified, directly or indirectly (for example a surname and a first name, a date of birth, etc.) (the “Personal Data”) and the data controller is ASTIER DE VILLATTE SAS.

1. Information we collect from you.

1.1 Information you provide to us. You are likely to send us information about yourself by filling out forms on our Website or by corresponding with us by phone, email or otherwise. This includes information you provide to us when you create an account in order to use our Website (a mandatory step to use certain services and features), subscribe to our service, or place an order through our Website. This information may include your name, gender, date of birth, cultural interests, address, phone number, email address, and credit or debit card information (if you wish to order through our Website). When you create an account in order to use our Website, you can consult your Personal Data in the “My Account” section. You can directly access this section in order to modify them, for example if you move. If you forget your password, simply click the "Forgot Password" link on the registration or login page and an email containing your decrypted password will be sent to the email address provided when you registered. 

1.2 The information we collect about you.

During each of your visits, we may automatically collect the following data:

• technical data, including the Internet Protocol (IP) address used to connect your computer to the Internet, your connection information, the type of browser and its version, your time zone, the types of extensions of your browser and their versions, operating system and platform; and

• data concerning your visit, including all URLs (Uniform Resource Locators) consulted before, during and after our Website (including date and time); the products you have viewed or searched for; page response times, download errors, duration of visit of certain pages, interactions with these pages (such as scrolling, clicks and mouse movement) as well as the methods used to exit this page and all telephone numbers used to contact our customer service.

2. Cookies

Our website uses cookies to distinguish you from other users of our services. This helps to provide you with a pleasant browsing experience when you visit our Website while allowing us to improve it.

3. The use that is made of your Personal Data

We use Personal Data about you for the following purposes:

3.1 Information you provide to us. We will use this information for the following purposes:

(a) Administration of our Website and execution of our contract with you: the information you provide to us enables us to (i) fulfill your order (this by purchase or promotion, which includes confirming your order and sending messages in case of problem to honor it); (ii) ensure that your order is delivered; (iii) keep your account up to date; (iv) perform accounting, billing, and reporting for audit purposes; (v) authentication and identity checks; (vi) credit, debit or other payment verification; (vii) collect debts; (viii) to ensure safety, security, health, training, legal and administrative objectives

(b) Provide Customer Service in our legitimate interest as a retailer: we ask for your contact details, including your email address, phone number and order details, in order to answer any questions you may have regarding the use of our Website and to communicate to you the status of your order and other customer support services, such as identifying your purchasing needs and preferences. To provide these customer support services, we may use your Personal Data for statistical and market analysis; case studies, research and development by ourselves or via a third party we designate as a data processor, but in doing so your personal data will be anonymized for the use of this data by those parties employed. They will not receive your name, address, email address or phone number.

(c) Direct Marketing: We want to keep you up to date with our latest products, bring you promotional offers and invite you to great events to enhance your shopping experience with us. We may use the information you provide and the information we collect about you to build a profile of your interests so that we can tailor our communications and ensure that they are relevant and interesting to you and that when you visit our site we can tailor your experience to make shopping with us easier.

Electronic prospecting. If you are already one of our customers, we will only contact you electronically (e-mail or SMS) to introduce you to products or services similar to those you have already purchased. Otherwise, we will only contact you electronically if you have explicitly consented to this.

Other types of prospecting. We will only contact you by mail or phone if you have consented to it.

Refusal of prospecting: you can at any time refuse to receive electronic or postal prospections under the conditions indicated in paragraphs 9 and 10 of this Privacy Policy.

(d) Our service: we will only contact you to notify you of changes to our service.

(e) Our Website: We will only contact you to ensure that content on our Website is presented in the most effective manner for you and for your computer, and to improve your convenience.

3.2 The Personal Data we collect about you. We will use this information for the following purposes:

(a) Administration of our Website: administer our Website and manage its internal operations, including troubleshooting, data analysis, testing, research, statistics and surveys. We may collect and analyze Personal Data from visitors to the Website in order to build a profile of how visitors use our Website. This helps us to improve the service we provide to you.

(b) Website Improvements: improve our Website to ensure that its content is presented in the most effective manner for you and for your computer;

(c) Provide Customer Service in our legitimate interest as a retailer: The information we collect from you will allow us to (i) make you benefit from the interactive features offered by our Website, when you wish, (ii) measure or understand the effectiveness of the advertisements we serve to you and deliver advertisements to you that will grab your attention and (iii) make suggestions and recommendations to you and other users of our Website regarding goods or services that could interest you or other Internet users.

(d) Security of our Website: as part of our desire to guarantee the security of our Website.

3.3 Personal Data we receive from other sources. We may associate this information with that which you send to us and that which we collect. We may use this information and the data collected for the purposes mentioned above (depending on the types of information we receive).

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