Terms of Sale

1. PREAMBLE

1.1. SCOPE

These general terms and conditions of sale (hereinafter the “T&Cs”) as well as the “Legal Notices” are applicable to the merchant website www.astierdevillatte.com (hereinafter “the Astier de Villatte online store”), offering the sale of products of the Astier de Villatte brand (hereinafter the “products”) intended for delivery in Europe (countries of the European Union), excluding PO boxes and overseas departments and territories (hereinafter the “Territory”). Any order on the Astier de Villatte online store constitutes full acceptance of these T&Cs by the customer who makes a purchase there (hereinafter the “Customer”). These T&Cs can be printed and are accessible from all pages of the Astier de Villatte online store. These T&Cs may be subject to change at any time, the applicable T&Cs being those that the Customer accepts when placing his order.

1.2 DENOMINATION

The site “www. astierdevillatte.com ”(hereinafter the“ site ”), presenting in particular the Astier de Villatte online store, is edited by ASTIER DE VILLATTE., (hereinafter AV) a simplified joint-stock company with share capital of 45,734.71 euros whose head office is located at 173 Rue St-Honoré, 75001 Paris. It is registered via the Paris Trade and Companies Register under number 409 419 298.

1.3. THE CUSTOMER

The Astier de Villatte online store allows A.V to offer the sale of Products to non-professional Customers having the status of consumers, over 18 years of age and having full legal capacity. Sales are made at retail for strictly personal use. The use of the Astier de Villatte online store is prohibited for minors and A.V does not knowingly solicit personal information from minors. However, A.V cannot be held responsible if a minor purchases a product from the online store without supervision or authorization. For any questions concerning your order, A.V provides the Customer with a customer service which can be reached at [email protected].

1.4. PRODUCTS

The products offered for sale on the Astier de Villatte online store are described and presented with the greatest possible precision (specifications, illustrations, size, composition, etc.). However, A.V does not guarantee the accuracy of these descriptions, in particular with regard to availability. A.V reserves the right to correct errors or omissions, and to change or update information at any time without prior notice.

1.5. PRICE

The prices applied are those appearing on the Astier de Villatte online store at the time of the order. The Customer is informed that the prices are subject to change. The Customer is therefore invited to pay attention to the price in effect at the time of the order and which is brought to his attention when the product is placed in the shopping basket.

The prices displayed in Euro (€) include VAT and do not take into account the delivery costs of the order (hereinafter the “Delivery Costs”). VAT is indicated. These delivery costs will be indicated to the Customer on the basket validation page, as well as on the order summary page, before the order is validated and paid for.

The prices displayed in pounds sterling (£) include VAT and customs duties, which means that you will not have to pay any additional costs when paying for your order (apart from the delivery costs). These delivery costs as well as the VAT will be indicated to the customer on the cart validation page and the order summary page, before the order is validated and paid for.

2. ORDER

2.1. ORDER PROCESS

The Customer is invited to select the products chosen and to put them in the shopping cart by clicking on the "add to cart" button. At any time, the Customer can proceed to any deletion of the products on the viewing page of his shopping cart, by going to the “cart” icon available on all pages of the Astier de Villatte online store at the top to the right.

The Customer is invited to consult the summary of his order by clicking on the "basket" button. At this stage, he can check the details of his order, identify any errors made in entering data and rectify them.

On this page, the Customer can also estimate their shipping costs by indicating the country of delivery as well as the department or region of delivery.

After validation of the basket by clicking on the "Continue Payment" button, the Customer can then pay either as a guest or connect to his account and proceed to payment.

In the event that this is the first order, the Customer can create his customer account by completing a registration form. A.V cannot be held responsible for the inaccuracy of the information provided by the Customer. The customer account will give access to a personal space allowing the follow-up of the orders.

To finalize his order, the Customer must confirm his delivery and invoicing address, or indicate a new delivery address for the Territory and/or invoicing.

If the Customer has chosen to order as a guest, then he must enter his payment information. If the Customer has already created an account, this information will be automatically retrieved from his account (only if he has logged into the latter).

Once the payment has been confirmed, the Customer receives, immediately and at the latest before delivery, an email confirming his order. The Customer formally accepts the use of electronic mail for confirmation by A.V of the content of the order.

2.2. AVAILABILITY OF PRODUCTS

Product offers are subject to the limits of available stocks. Information on product availability is provided at the time of ordering, on the Product page. The Customer then has the option of requesting to be informed of the future availability of the product (s) by e-mail. If it turns out that despite AV's vigilance, the products ordered are no longer available, A.V will inform the Customer by any means (phone call or e-mail) as soon as possible. No debit corresponding to the unavailable product (s) will be made to the Customer's bank account in the event of the unavailability of one or more products.

2.3. CANCELLATION OF THE ORDER

Once the order has been validated and paid for, it cannot be canceled under any circumstances.

A.V reserves the right to refuse to honor the order in the event of a dispute with the Customer, until the dispute is resolved. To protect its customers against any attempt at electronic fraud, A.V reserves the right to refuse to ship orders from untraceable or free electronic addresses. A.V also reserves the right to refuse to ship orders containing invalid telephone numbers.

3. PAYMENT

Payment for the order is made either by credit card or via the following accounts: Paypal, Google Pay and Apple Pay. Cards from the Carte Bleue, Visa, Mastercard and JCB network are accepted.

A.V has set up a secure payment system for all orders placed on the Astier de Villatte online store.

4. DELIVERY AND RECEPTION OF PRODUCTS

4.1. DELIVERY TERMS

A.V delivers the Products ordered only to European Union countries, to the UK, Switzerland and Russia. The Customer will be informed by e-mail of the taking over of the package by the carrier. They will then be given a delivery number which will allow them to track the delivery of their order in real time.

In the event that delivery proves impossible given the absence of the Customer at the place of delivery, the Customer may either schedule a new delivery or recover the package from a relay point.

Information concerning the delivery terms is also accessible from the basket validation page, as well as on the order summary page, before the latter is paid.

No delivery will be made by Astier de Villatte if full collection of the price proves impossible.

4.2. SHIPPING COST

Delivery charges may be added to the total price of the order.

Product delivery costs will be calculated from a table (below) taking into account the country of destination and the chosen shipping method.

4.3. RECEPTION OF PRODUCTS

On delivery of the order, the Customer must check the conformity and the status of his order in the presence of the carrier and issue, if applicable, all useful reservations concerning apparent defects (missing product, damaged package).

The Customer is invited to contact the Customer Service of the Astier de Villatte online store (https://astierdevillatte.com/eu_fr/contact/) within fourteen (14) working days following receipt of the products. Unless there is a legitimate reason, any complaint formulated after this period will be considered inadmissible.

4.4. PRODUCT RETURN

The Customer has a right of withdrawal allowing him to return the products to Astier de Villatte without cause under the conditions set out in Article 5 below.

For any reason for return other than the right of withdrawal (non-compliant or damaged product, error in the content of the order, etc.), the Customer is invited to contact the Customer Service of the Astier de Villatte online store, which will give him the necessary information to satisfy his request as far as possible and to operate, if necessary, for a new delivery.

5. RIGHT OF WITHDRAWAL

5.1. THE RIGHT OF WITHDRAWAL

The Customer has the possibility, without reason, to withdraw from his order within fourteen (14) calendar days from the day of receipt of the product (s) ordered, the date appearing on the receipt of the carrier signed by the Customer as proof. In the event of a split delivery, the date of delivery of the last item will be taken into account. When this fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

Pour exercer son droit de rétractation, le Client doit renvoyer à A.V, une déclaration dénuée d’ambiguïté, exprimant sa volonté de se rétracter, sur papier libre, accompagnée des informations relatives aux articles et quantités retournés ainsi que le nom, l’adresse postale, le numéro de commande et si possible le numéro de téléphone et l’adresse électronique du Client par mail  : [email protected] ou par courrier postal à l’adresse suivante :

ASTIER DE VILLATTE SAS

63/65 Boulevard Massena

75013 Paris

Pour que le délai de rétraction soit respecté, il suffit que le Client transmette sa communication relative à l’exercice du droit de rétractation avant l’expiration du délai de rétractation.

Le Client peut, s’il le souhaite, utiliser le modèle de formulaire de rétractation publié en annexe des présentes CGV.

En tout état de cause, les Produits doivent être retournés sans retard excessif et, en tout état de cause, au plus tard quatorze (14) jours calendaires, après que vous nous aurez communiqué votre décision de rétractation du contrat à l’adresse ci-dessous :

ASTIER DE VILLATTE SAS

63/65 Boulevard Massena

75013 Paris

Les frais de port retour sont à la charge du Client.

5.2. RETURN TERMS 

Each Product must be returned new with its original packaging, unopened and in its original condition. AV will not make any refund if the Products returned by the Customer do not correspond to the product (s) ordered or have an origin other than the Astier de Villatte online store.The return shipping costs will be borne by AV, who will send the prepaid shipping label to the Customer before returning the order to be exchanged or returned. The Customer will then be reimbursed upon receipt of the product (s). 

5.3. REFUND OF THE ORDER 

A.V will reimburse the returned products, in accordance with the terms set out in points 5.1 and 5.2, as well as delivery costs by crediting the bank card used for payment. In the event of partial return of the products, the delivery costs will not be reimbursed by A.V to the extent that the Customer will have benefited from the delivery service for the retained products. 

The refund will be made within a maximum period of fourteen (14) days following (i) the return of the products or (ii) the date on which the Customer has provided proof of shipment of the products (the date selected being that of the first of these facts).

6. AFTER-SALES SERVICE

No complaint will be taken into account and no exchange of products ordered on the Astier de Villatte online store can be made in a store under the Astier de Villatte brand or in a point of sale where products bearing the brand are sold. Astier de Villatte.

For any request, the Customer can refer to our customer service: [email protected]

7. LIMITATION OF LIABILITY

AV cannot be held responsible for the non-performance of one of its obligations if the poor performance of the contract results from a case of force majeure, due to the Customer itself or the unforeseeable and insurmountable fact of a third party to the contract.

8. LEGAL GUARANTEES

8.1. NON-COMPLIANCE AND HIDDEN DEFECTS

A.V is bound by the legal guarantee of conformity and that relating to defects in the item sold.

The Customer is invited to check the conformity of the products received in execution of his order and, in the event of a defect observed, to contact the Customer Service of the Astier de Villatte online store who will take care of it by indicating the terms and conditions. return and replacement or refund.

The replacement product will not be delivered until A.V. has received the defective product.

If the replacement of the product is impossible or cannot be implemented within one (1) month from receipt of the product in question by AV, the Customer will then have the possibility of returning the product and request a refund or keep the product and have part of the price returned.

8.2. DISCLAIMER OF WARRANTIES

If the products returned by the Customer do not correspond to the products ordered and have an origin other than the Astier de Villatte online store, A.V will not be bound by its obligations described in articles 8.1 above.

9. PERSONAL DATA

In accordance with the "Informatique et Libertés" law of January 6, 1978 amended in 2004, the Customer has the right to access and rectify information concerning him, which he can exercise by contacting:

ASTIER DE VILLATTE SAS

63/65 Boulevard Massena

75013 Paris

or by email: [email protected]

10. INTELLECTUAL PROPERTY

A.V is the holder of the domain name “www.astierdevillatte.com”. The site is a work of the mind protected by intellectual property laws. The site as a whole, as well as the products which are sold there, and each of the elements that compose it (such as films, photographs, logos, brands, designs or models, texts, trees, software, animations, illustrations, diagrams) are the exclusive property of AV, which alone is authorized to use the related intellectual property rights.

The use of all or part of the site, in particular by downloading, reproduction, transmission, representation or dissemination for purposes other than for your personal and private use for commercial or non-commercial purposes is strictly prohibited. Violation of these provisions subjects you to the penalties provided for by law.

When you use a "share" function offered on the site in order to promote a product of the Astier de Villatte brand, you acknowledge and accept that the content made available for sharing must be used only for purely personal use. personal to the exclusion of any commercial use on websites or internet pages and / or any other digital medium for commercial purposes.

The creation of hypertext links to the site can only be done with the prior written authorization of AV, which authorization can be revoked at any time.

All sites with a hypertext link to the site are not under the control of A.V and the latter therefore declines all responsibility (in particular editorial) concerning the access and content of these sites.

A.V is free to modify the content of the site at any time and without notice.

11. APPLICABLE LAW / DISPUTES

These GTC are subject to French law.

In the event of a dispute relating to the Astier de Villatte online store, an amicable solution will be sought.

Otherwise, the French courts will have territorial jurisdiction to hear any dispute.

Payment
100% secure.
UK prices include
customs and VAT.

Delivery
in 3 to 5 days

Free delivery
In France from 200 €
In UK from 170 £

Contact-us
+33 (0)1 44 06 00 80